Coming soon
Service, telemetry, and remote diagnostics
Reading pack telemetry, diagnosing remotely before a truck roll, and keeping systems current with software updates.
Updated September 1, 2026RAE ConnectRAE SummitRAE Clear
This guide is not written yet. The outline below shows what it will cover. Installer partners can request early drafts.
This guide is being written and will publish alongside the service programme for installer partners.
What it will cover
- Reading pack-level telemetry: state, health, thermal distribution, and history.
- The remote diagnostics workflow through RAE Connect and RAE Summit.
- Over-the-air software updates and how they are scheduled.
- Deciding when a site visit is needed, and what to bring.
- Warranty and service processes.